SAN JOSE 408-300-5506
CUPERTINO 408-490-1446
SAN FRANCISCO 415-500-3375
iPhone Repair FAQ

iPhone iPad Repair Questions

Local Repair Questions

Can I walk in to your San Francisco, San Jose or Cupertino Stores?
Walk-ins are welcome, but we recommend that you call our location and make an appointment. It takes only 30 Minutes for most repairs. You can make an appointment for same day or any other day convenient to you. Click here for store hours and locations.
How long does it take for repairs?
iPhone Screen, LCD, Battery, Home Button, Charger Port, Speaker Phone repairs for iPhone are done in ~45 Minutes. iPad repairs take a day. Time taken depends on the rush and customers waiting ahead of you. We suggest you make an appointment to get it done faster.
What kind of payments do you accept in store?
We accept all Credit Cards and cash as form of payment for in-store repairs. We do not accept Check, Online or Paypal payment for in-store repairs.

Shipping Related Questions

How should I ship my iPhone or iPad to you?
You need to take care of shipping your device to us. You are free to use any shipping service such as USPS, FedEx or UPS. We suggest you do the backup and insure your device before shipping. If you need pre-paid FedEx shipping Label. Click Here.
Do you ship International?
We do not ship international because customs is involved.
Do you ship with FedEx Overnight?
Yes, we do. FedEx overnight shipping option is available at final checkout page for an additional $10.
How much time does it take?
We ship your iPhone within 24 hours of receiving it with FedEx Air. iPad repair can take up to 3 days to be shipped back. Water damage repair can take unto 4 days.
Is my iPhone iPad insured with shipping?
All iPhones shipped to you includes FedEx Tracking and is insured for $300 within USA. iPad are insured for $500. All liabilities are limited to the insured amount. If your device gets lost in transit we are not responsible for any loss of data or the device. You are suggested to do the backup before coming in or sending your device for repairs.
Does the free shipping cover both ways?
No, Free FedEx 3 Day Air shipping is one way return to you, you ship it at your own expense to us. We also provide prepaid shipping label in the email. Click to order.
Can we have the repaired iPhone ship to different address than the billing address?
Absolutely, please fill the address you want to send the fixed iPhone to in the Shipping Form.
Do you use FedEx Ground?
No, we believe that you should get your phone back as soon as possible because it is an important part of life in this generation. We provide Free FedEx 3 Day Air shipping or FedEx 2 Day Air shipping for $5 or FedEx Overnight shipping for $10.

Technical Questions

I tried to fix it myself and my iPhone no longer works. What should I do?
Diagnostics are absolutely free, please bring it to us, we can see if it can be salvaged.
Do you offer unlocking or jail-breaking services?
No, we are Hardware Repair company and do not offer software unlock or jailbreaking.

Payment Related Questions

Do you accept Credit Cards?
Yes, we do. Just click Add To Cart & instead of PayPal, you can decide to pay with Credit Card. If you wish to not pay online then fill out your credit card information in the shipping form. If you do not wish to write your credit card information, then just add your Contact Phone # in the package, and we will call for payment over the phone. If you are coming in Store for repair, then we do not accept Paypal, you can pay with Credit Card or Cash at Store. Please make sure to collect your receipt.
Is your website secure for doing Credit Card payment?
Yes. We use Paypal, the most secured website for Credit Card Payment processing.
Do you store our Credit Card information?
No. With PayPal we do not have access to your Credit Card information. It is secured only with PayPal.
Do you share our personal information?
No. We do not share personal information with anyone. We do not share references.
Do you accept Cashier’s Check or Money Order?
Yes; please make Cashier’s Check or Money Order payable to “Cupertino iPhone Repair Inc.”.
Does the free shipping cover both ways?
No, Free FedEx 3 Day Air shipping is one way return to you, you ship it at your own expense to us. We also provide prepaid shipping label in the email. Click to order.
Can we have the repaired iPhone ship to different address than the billing address?
Absolutely, please fill the address you want to send the fixed iPhone to in the Shipping Form.
Do you use FedEx Ground?
No, we believe that you should get your phone back as soon as possible because it is an important part of life in this generation. We provide Free FedEx 3 Day Air shipping or FedEx 2 Day Air shipping for $5 or FedEx Overnight shipping for $10.

General Questions

Do you also buy or sell the iPhone/iPad?
No, we only do repairs.
I am worried if my data will be seen by your repair technician and can be misused.
We are registered business with the Cupertino City and San Francisco City. If you still feel unsafe about your data, just do the pin lock on your iPhone/iPad and no one can sneak into your device.
What kind of payments do you accept in store?
We accept all Credit Cards and cash as form of payment for in-store repairs. We do not accept Check, Online or Paypal payment for in-store repairs.
What if my iPhone/iPad gets lost or damaged?
All liabilities are limited to $300. We insure your iPhone for $300 when we ship it back to you. If it gets lost, you get the fair value of your device as per the last ebay or gazelle website price. It is your responsibility to do insurance and back up your device when you are shipping it to us. iPad are insured for $500.
What is your repair Guarantee?
All repairs are guaranteed for parts and workmanship. Touch Screen Repairs are guaranteed for 1 Year, all other repairs are guaranteed for 6 months. Guarantee is not valid for accidental damage or misuse. If you break the Glass again that will not be covered under guarantee. We do not offer any guarantee on Samsung Repairs.
What if I do not pick up the iPhone/iPad after the repair is done?
We keep your iPhone/iPad ready for you to be picked up in 90 days. If you do not pick up your iPhone in 90 days, then we are not responsible.
What if my device gets damaged during repair and is not recoverable?
We suggest you do a backup before bringing in any device for repair. In an unlikely case if your device gets damaged and is not working after the repair, then we will pay the fair market value of your device calculated from ebay or gazelle, you agree to give the damaged device to us for us to write you a check for Fair Market Value. All liabilities are limited to $300. We are not liable for any data loss.
What happens to the Apple Warranty if I use your services?
As per Apple, any repair performed by anyone else will void your warranty.
Will Apple repair my iPhone?
Check with Apple. Apple usually never offer any repairs at store. They usually offer an Out of Warranty Replacement with refurbished device. Prices vary depending on what kind of iPhone/iPad, extent of damage to the device, if you have Apple Care or not?
Last time we checked Apple offers
iPhone 2G, 3G, 3GS, iPhone 4 - $149 Plus Taxes.
iPhone 4S - $199 Plus Taxes.
iPhone 5, iPhone 5S, 5C - $269 Plus Taxes.
iPad Mini - $219 Plus Taxes.
iPad Mini Retina, iPad 1 & iPad 2 - $249 Plus Taxes.
iPad 3rd Gen, iPad 4th Gen & iPad Air - $299 Plus Taxes.

Check with Apple for latest prices.
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  • iPhone Battery Replacement
    iPhone Battery Replacements are $39. Takes 30 Minutes
  • iPhone Color Swap
    iPhone 5, 4 and iPhone 4S Color Swap is available in range of Colors. Takes 45 Minutes
  • iPhone Water Damage
    Yes we do fix Water Damage iPhone. Water Damage repairs are $99. Takes 4 Days
  • iPhone Home Button
    iPhone Home Button Repair starts @ $39 and takes an Hour to Fix
  • iPhone Back Glass
    iPhone Back Glass Replacement is available in range of Colors and is $24. Takes 15 Minutes
  • iPhone Power Button
    iPhone Power Button Repair starts @ $69. Takes an Hour to Fix
  • Stacks Image 20848
    In a rush. Ship your iPhone iPad to us, using the Shipping Form. We ship out most repairs in 24 Hours
  • iPhone Power Button
    iPhone Charge Port Repair starts @ $49. Takes an Hour to Fix
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